Privacy Policy

Who we are

Our website address is: https://tradingpartners-silkroad.com.

What personal data we collect and why we collect it

Contact forms

We store user input data sent through the contact forms on this website, along with meta information about the submissions, including the time stamp, the origin IP address, and the user agent (browser).

We use the Contact Form 7 plugin to manage contact form submissions. The information is sent as email messages that only a select few are allowed to access. The information is also stored in the database on our hosting server for backup and later reference purposes. We use the Flamingo plugin to safely manage this data.

We don’t set a particular time limit on storing information because we need it for future reference. If you want your information to be removed from our database, please contact us. We will remove it anytime there are concerns about your privacy.

Cookies

Our cookie statement

We use cookies on our website to ensure proper functionality, improve user experience, and provide insights into how our website is used. Cookies are small text files that are stored on your device when you visit our site. Some cookies are essential, while others help us to analyze usage patterns or deliver personalized content and advertising.

Types of Cookies We Use

• Functional cookies
  These cookies are necessary to ensure the website operates correctly. They include session and login cookies that maintain your session and login details, making our website more user-friendly and reliable.
• Analytical cookies
  These cookies help us understand how visitors interact with our website. They provide information such as visitor numbers, frequently visited pages, and navigation patterns. We use this data to optimize communication, content, and user experience. Please note that if analytics are not anonymized, consent is required before placement.
• Tracking cookies
  Tracking cookies allow us to deliver relevant advertising by observing your browsing behavior. From the websites you visit, personal interests can be inferred. These cookies make it possible to build user profiles, which may be used to serve targeted ads. Tracking cookies often involve the processing of personal data.
• Social media cookies
  Social media platforms such as Instagram may place cookies when you interact with content or share pages. These cookies may also include tracking components that record your browsing activity across different websites.
• Site improvement cookies
  We sometimes use cookies to test variations of web pages, allowing us to identify which version performs best and improve overall website performance.

Specific Cookies Used

On our website, we currently use cookies for following marketingtools:

• Google Analytics (analytical cookie)
• Instagram (social media tracking cookie)
• Google Ads (tracking cookie)
• Hotjar (analytical and site improvement cookie)

Also, we share your Information with third parties to help us use your Personal Information to conduct business between us and the customer as convenient as possible. We use:

• Capsule CRM as our Customer Relationship Management system. This means that if you take action to being in business with us, e.g. by getting in touch or requesting an account, all data which you have filled in regarding your business (Name, company name, VAT number, address, language, email, telephone number, company activities, website etc.) while also be stored in our account on Capsule CRM. The sole purpose of this is to run our business and service as convenient as possible for the customer and us. You can find more on how Capsule CRM processes your data on their website.
• We use Mailchimp, a service provided by Intuit, as our marketing automation platform. By subscribing to our newsletter, you acknowledge that the information you provide will be transferred to Mailchimp for processing in accordance with Intuit’s Privacy Policy and Terms.
• SendCloud as our shipping partner. In order to handle the shipping of your package correctly, we share your name, address, and optionally phone number and e-mail with them and the chosen logistic partner — either bPost, DPD or UPS, depending on package specifications and destination country. You can find more about how SendCloud processes your data here: https://www.sendcloud.com/terms-of-processing/

Consent for Cookies

Where legally required, we ask for your consent before placing cookies on your device. This is done through a cookie banner displayed on your first visit or after a longer absence. You may choose which categories of cookies you accept or decline, except for strictly necessary cookies, which are always active.

Managing and Removing Cookies

You can block or delete cookies at any time through the settings in your internet browser. Most browsers allow you to configure preferences so that you are notified when a cookie is placed or to refuse specific cookies. Please consult your browser’s help function for guidance.

Be aware that disabling cookies may affect website functionality. Some features may not work properly, and in certain cases, access to the site may be limited. For centralized management of third-party advertising cookies, you can also visit www.youronlinechoices.eu.

Retention Period

Cookies are stored for the period necessary to achieve their intended purpose and as required by law.

Your Rights

You have the right to access, rectify, restrict, and delete personal data, as well as the right to object to processing and the right to data portability. To exercise these rights, you may contact us at privacy@netvlies.nl. For security reasons, we may request proof of identity. If your request concerns data linked to a specific cookie, please include a copy of that cookie, which can be found in your browser settings.

Your contact information

For questions and/or comments about our Privacy Policy and this statement, please contact us by using the following contact details:

THE SILK ROAD COLLECTION
Website: https://www.tradingpartners-silkroad.com/
Email: info@tradingpartners-silkroad.com
Phone number: +32 (0)496 107 647