What is The Silk Road Collection?
The Silk Road Collection is a global B2B partner specializing in importing and curating unique Asian home décor, including weathered pots, antique and handmade furniture, ceramic and wooden lamps, and decorative accents—serving designers, architects, and retailers worldwide.
Who can purchase from you?
We work exclusively with professional buyers—designers, architects, wholesalers, retailers, and hospitality/project clients. Private individuals or one-off personal orders are not accepted, but we are happy to point you to selected retail partners who offer our collections.
How can I receive a login to the online catalog?
Simply fill out our access request form with your professional credentials. Once your information is verified, we’ll provide you with a personal login to access the full catalog—updated daily and available exclusively to verified professionals.
How do I place an order?
Orders can be placed directly via our B2B portal. Simply log in, select your items, and submit your order request. Alternatively, you may also order via email or during a showroom visit. We’re happy to guide you through the steps.
From where is your stock available?
We ship from three main warehouse locations: Belgium, China, and Indonesia. Items from Belgium are ideal for smaller and mid-sized orders with quicker turnaround. For goods sourced directly from China or Indonesia, larger minimum quantities apply due to international logistics and container consolidation. Of course, our collection includes items from many more countries along the Silk Road—these three locations simply reflect where our core inventory is housed for streamlined global shipping.
How can I access your B2B catalog?
After verifying your professional status, we’ll issue login credentials to our daily-updated B2B portal. This grants access to our full inventory, far beyond what is shown on the public site.
Can professionals visit your showroom?
Yes—by appointment, Monday to Friday from 10:00 am to 5:00 pm. You’re welcome to visit our warehouse in Malle, Belgium, accompanied by your architect or project team. We’ll walk you through the space, show you all our items in stock and introduce you to our ways of working.
Do you host Open Days or VIP events?
We value long-term collaborations and maintain a close network. While you’ll find us at design fairs such as Salone del Mobile and Maison & Objet, we also co-create showroom events and private collaborations by invitation.
Can I pick up orders from your warehouse?
Yes. Once your order is confirmed, pickup can be arranged by appointment with a minimum 72-hour lead time.
What are your ordering options and MOQs (Minimum Order Quantities)?
We offer several flexible ordering options tailored to your project scope:
Online B2B Catalog Orders
Showroom Orders (Cash & Carry, Belgium)
Container & Project Orders
How are your prices determined?
Pricing reflects the nature of each item—based on volume, material, finishing, and logistics. Professionals view exclusive rates via our catalog. Final transport costs are calculated based on the initial order (pre-order).
What payment methods do you accept?
We currently accept secure bank transfers as our primary payment method. Full banking details are included on your invoice. For container or large-scale sourcing, we offer deposit-based agreements or custom payment plans upon request. We do not accept credit card.
Can I place items under reservation?
Yes, we’re happy to hold selected items under reservation for up to 7 calendar days while you finalize your order or secure internal approvals. After this period, we reserve the right to release the items to other clients unless otherwise agreed.
For our returning or large-scale project clients, we are often able to offer more flexible reservation windows. Please don’t hesitate to get in touch—our team is always happy to find a solution that supports your planning process.
When will production or preparation of my order begin?
For custom-made items—such as our handmade lamps or special-order shades—production begins only after we receive full payment or a confirmed deposit, depending on the agreement. This ensures we can reserve the materials and craftsmanship needed exclusively for your project. Timely payment helps us meet your lead time expectations.
How is VAT handled for my order?
We are happy to support you with documentation and guidance for smooth international delivery. Please contact us for any questions about this.
Where do you ship?
We ship globally. All transport costs are additional. We’ll offer the most economic way to transport, for which we ask your explicit approval before we accept the order. All import duties, taxes, and customs fees are the responsibility of the recipient.
What are your delivery lead times?
How do I track my shipment?
Whenever available, we provide tracking details upon dispatch to help you follow your shipment’s journey. Please note that not all carriers offer real-time tracking. Where tracking is available, we will share it proactively. We work with trusted logistics partners including Dachser, UPS, DSV, Guisnel, and others.
What if my order is damaged on arrival?
Please inspect your delivery upon arrival, ideally in the presence of the driver. Note any issues on the delivery slip and take photographs. Report damages within 5 working days.
Can I cancel or modify an order?
Orders not yet processed may be canceled. Once an order enters preparation, changes are limited—especially for items that are custom-prepared or adapted, such as handmade lamps. However, additional items can often be added to your order, depending on the status. Please contact us as early as possible to discuss your specific request.
What is your returns policy?
As a professional B2B partner, we handle each return on a case-by-case basis:
We carefully inspect and pack all orders, and we’re here to assist if anything goes wrong.
Do you offer customization of objects?
Yes. We can customize select furniture and décor using materials like reclaimed wood. Lead time is approximately 3 months with a 50% deposit. All custom work respects client confidentiality. Read more on our OUR SERVICES page.
Do you offer project-based services?
Absolutely. We support sourcing for architects, designers, and hospitality brands, including full-container solutions with direct shipment from source to site. Learn more on our OUR SERVICES page.
What are your sustainability and quality standards?
At The Silk Road Collection, we believe that timeless design should also be responsible:
We value conscious sourcing and are happy to share the origin story behind every piece.
Do you work with hotels, restaurants, and large-scale projects?
Absolutely. We collaborate with boutique hotels, restaurants, wellness retreats, and design studios around the world.
Our services include:
Typical lead times range from 6 to 12 weeks, and phased delivery or stock-holding can be arranged. Whether you’re designing a tranquil resort or a signature dining space, we bring your vision to life.
How can I receive product updates, VIP event invites, and project trends?
Subscribe to our newsletter to receive curated inspiration, new arrivals, showroom invites, and trade-only previews—tailored for professionals and design insiders. We regularly post inspiration from our projects and warehouses on Instagram.
Any questions not answered above? Don’t hesitate to contact us! Our team is always happy to help!