Frequently Asked Questions

The Silk Road Collection is a global B2B partner specializing in importing and curating unique Asian home décor, including weathered pots, antique and handmade furniture, ceramic and wooden lamps, and decorative accents—serving designers, architects, and retailers worldwide.

We work exclusively with professional buyers—designers, architects, wholesalers, retailers, and hospitality/project clients. Private individuals or one-off personal orders are not accepted, but we are happy to point you to selected retail partners who offer our collections.

Simply fill out our access request form with your professional credentials. Once your information is verified, we’ll provide you with a personal login to access the full catalog—updated daily and available exclusively to verified professionals.

Orders can be placed directly via our B2B portal. Simply log in, select your items, and submit your order request. Alternatively, you may also order via email or during a showroom visit. We’re happy to guide you through the steps.

We ship from three main warehouse locations: Belgium, China, and Indonesia. Items from Belgium are ideal for smaller and mid-sized orders with quicker turnaround. For goods sourced directly from China or Indonesia, larger minimum quantities apply due to international logistics and container consolidation. Of course, our collection includes items from many more countries along the Silk Road—these three locations simply reflect where our core inventory is housed for streamlined global shipping.

After verifying your professional status, we’ll issue login credentials to our daily-updated B2B portal. This grants access to our full inventory, far beyond what is shown on the public site.

Yes—by appointment, Monday to Friday from 10:00 am to 5:00 pm. You’re welcome to visit our warehouse in Malle, Belgium, accompanied by your architect or project team. We’ll walk you through the space, show you all our items in stock and introduce you to our ways of working.

We value long-term collaborations and maintain a close network. While you’ll find us at design fairs such as Salone del Mobile and Maison & Objet, we also co-create showroom events and private collaborations by invitation.

Yes. Once your order is confirmed, pickup can be arranged by appointment with a minimum 72-hour lead time.

We offer several flexible ordering options tailored to your project scope:

Online B2B Catalog Orders

• Minimum order value: €750 (excl. VAT). Valid for first order only. After that smaller value orders are possible.
• Small items (e.g. decorative pots, objets d’art): must be ordered in multiples of 2 or 4
• Larger items (e.g. furniture, oversized pots): single units allowed

Showroom Orders (Cash & Carry, Belgium)

• Minimum order value: €750 (excl. VAT). Valid for first order only. After that smaller value orders are possible.
• On appointment only.

Container & Project Orders

• Enjoy volume pricing, priority sourcing, and custom sourcing options.
• Ideal for large-scale interior projects, retail rollouts, or hospitality concepts.
• We work closely with you to curate full container loads based on your design direction, style preferences, and required quantities.
• Direct shipping from Asia to your business or project site can be arranged for maximum efficiency and reduced handling.
• For projects requiring fast turnaround, multi-pallet shipments from our Belgian stock can be dispatched to clients worldwide.
• We offer split deliveries for phased installations and can hold stock temporarily when needed.
• Our team provides ongoing support and quality control throughout the entire sourcing and logistics process.

Pricing reflects the nature of each item—based on volume, material, finishing, and logistics. Professionals view exclusive rates via our catalog. Final transport costs are calculated based on the initial order (pre-order).

We currently accept secure bank transfers as our primary payment method. Full banking details are included on your invoice. For container or large-scale sourcing, we offer deposit-based agreements or custom payment plans upon request. We do not accept credit card.

Yes, we’re happy to hold selected items under reservation for up to 7 calendar days while you finalize your order or secure internal approvals. After this period, we reserve the right to release the items to other clients unless otherwise agreed.

For our returning or large-scale project clients, we are often able to offer more flexible reservation windows. Please don’t hesitate to get in touch—our team is always happy to find a solution that supports your planning process.

For custom-made items—such as our handmade lamps or special-order shades—production begins only after we receive full payment or a confirmed deposit, depending on the agreement. This ensures we can reserve the materials and craftsmanship needed exclusively for your project. Timely payment helps us meet your lead time expectations.

• EU-based professionals outside of Belgium with valid VAT numbers benefit from intra-community 0% VAT.
• Belgian clients are subject to 21% VAT.
• Clients outside the EU are not charged VAT but are responsible for import duties and local clearance fees.

We are happy to support you with documentation and guidance for smooth international delivery. Please contact us for any questions about this.

We ship globally. All transport costs are additional. We’ll offer the most economic way to transport, for which we ask your explicit approval before we accept the order. All import duties, taxes, and customs fees are the responsibility of the recipient.

• In-stock items: typically 1–3 weeks depending on location
• Custom or container orders: 4–8 weeks transit, plus production and/or sourcing time

Whenever available, we provide tracking details upon dispatch to help you follow your shipment’s journey. Please note that not all carriers offer real-time tracking. Where tracking is available, we will share it proactively. We work with trusted logistics partners including Dachser, UPS, DSV, Guisnel, and others.

Please inspect your delivery upon arrival, ideally in the presence of the driver. Note any issues on the delivery slip and take photographs. Report damages within 5 working days.

Orders not yet processed may be canceled. Once an order enters preparation, changes are limited—especially for items that are custom-prepared or adapted, such as handmade lamps. However, additional items can often be added to your order, depending on the status. Please contact us as early as possible to discuss your specific request.

As a professional B2B partner, we handle each return on a case-by-case basis:

• All sales are final unless the item arrives damaged or incorrect
• Claims must be submitted within 5 business days with documentation
• Items must be returned in original condition and packaging
• Custom-made, antique, or project-based items are non-returnable
• Return shipping is at the buyer’s expense unless due to our error

We carefully inspect and pack all orders, and we’re here to assist if anything goes wrong.

Yes. We can customize select furniture and décor using materials like reclaimed wood. Lead time is approximately 3 months with a 50% deposit. All custom work respects client confidentiality. Read more on our OUR SERVICES page.

Absolutely. We support sourcing for architects, designers, and hospitality brands, including full-container solutions with direct shipment from source to site. Learn more on our OUR SERVICES page.

At The Silk Road Collection, we believe that timeless design should also be responsible:

• We work exclusively with long-term partners and small artisan workshops at local level
• Every item is individually inspected, either by us or our on-site teams
• We favor natural materials, heritage techniques, and low-waste production
• Many items are either true antiques or newly handcrafted using reclaimed wood, terracotta, or aged patinas

We value conscious sourcing and are happy to share the origin story behind every piece.

Absolutely. We collaborate with boutique hotels, restaurants, wellness retreats, and design studios around the world.

Our services include:

• Sourcing tailored to your concept and timeline
• MOQ flexibility for project-based selections
• Custom or bulk-made items: lamps, pots, furniture, décor
• Styling support and installation coordination
• Container orders with priority production and volume rates

Typical lead times range from 6 to 12 weeks, and phased delivery or stock-holding can be arranged. Whether you’re designing a tranquil resort or a signature dining space, we bring your vision to life.

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